terms of use
Policies and Procedures
Effective: January 1, 2022
Payment Policy:
Payment in full is requested at the time of booking your first service for the week. If recurring services will be provided (i.e., weekly) then payment will be due no later than the Sunday following services including any past due balances.
Invoices more than 5 days past due will incur a $10 late fee.
In the event of additional services or unforeseen costs, such as food, supplies, or vet fees, or reimbursement, payment is expected within 5 days of the completion of services.
All payments are to be made directly to “Daleypawz LLC” using the TimeToPet portal
Payment Policy:
Payment in full is requested at the time of booking your first service for the week. If recurring services will be provided (i.e., weekly) then payment will be due no later than the Sunday following services including any past due balances.
Invoices more than 5 days past due will incur a $10 late fee.
In the event of additional services or unforeseen costs, such as food, supplies, or vet fees, or reimbursement, payment is expected within 5 days of the completion of services.
All payments are to be made directly to “Daleypawz LLC” using the TimeToPet portal.
2. Automatic Payment/Credit Card Policy:
You may provide Daleypawz LLC with a credit or debit card to be stored for Automatic Payments for future and recurring services. If you provide us with a credit/debit card for payment of services, you hereby authorize us to charge the credit/debit card for services when payment is due, whether it is on a one-time or recurring basis, and you understand that this authorization will remain in effect until you cancel it in writing. You agree to notify Daleypawz LLC in writing of any changes in your account information or termination of this authorization at least 15 days prior to the next billing date. If any payment due date falls on a weekend or holiday, you understand that the payments may be executed on the next business day. This payment authorization is for the type of payment of services performed by DaleyPawz LLC and may be billed on a recurring basis if you have requested recurring services. You certify that you are the authorized user of this credit card and that you will not dispute the payment with your credit card company provided the transactions correspond to the terms and services rendered.
3. Refunds/Cancellations:
If you make a cancellation after your payment has been processed, you will receive credit to your account after subtracting any cancellation fees that apply. Your credit is good for as long as we are in business and will not expire. NO REFUNDS of any kind.
For cancellations made with notice given at least 24-hours prior there is no cancellation fee and you will be given a credit to your account for 100% of the total cost of the canceled services.
For cancellations made with notice given less than 24-hours prior there is a 50% cancellation fee and you will be given a credit to your account for 50% of the total cost of the canceled services.
For cancellations made without prior notice there is a 100% cancellation fee and you will not receive a credit. Any notice given on the same date of the scheduled service to be canceled will be considered without prior notice. If we are unable to enter your home or access your pet for reasons outside of our control (i.e., lock out) or if your pet is not home, then it will be considered a cancellation without prior notice.
4. Snow/Inclement weather:
We make every effort to fulfill the services that have been booked even when there is snow, extreme heat, or inclement weather. If we determine, at our discretion, the weather is too hot or too cold to safely provide the services to your pet, we will provide alternative or modified services to the extent possible (i.e., shorter outdoor walk, indoor play/activities, extra water). If snow, inclement weather, or road conditions make it unsafe for us to travel to or from your pet’s location, at our discretion, we reserve the right to cancel service and you will be given a credit to your account for 100% of the total cost of the canceled service.
5. Damage to our vehicles or property:
We always give your pet a chance to pee/poop before entering a vehicle, but accidents happen. Any damage caused to our vehicles or property by your pet will be paid for by you. For damage that can be cleaned up (i.e., pee, poop, vomit, etc.) there will be a $50 cleaning charge. For permanent damage (i.e., scratching, chewing, permanent stains) you will be responsible for the costs of repairing the damage or replacing the article damaged.
6. Clean-up / Bathing your pet:
It is unavoidable that your pet may get wet or dirty while playing or on a walk or hike. We require that at least one towel per pet be left out in a designated location that we can use to wipe down and dry off your pet as best we can. However, bathing and grooming are not included in the services we provide and we cannot be held responsible for any mess or damage caused to your home or belongings (paw prints, stains) if your pet is returned home unattended. You may wish to provide a crate or mess-proof room for your pet to be returned to if they will be unattended.
7. Fees for Services:
We charge the following fees for our services. We reserve the right to change our fees at any time without prior notice.
Walks
30 minutes – $25
45 minutes – $35
60 minutes – $50
Hike
60 minutes – $50
Drop-In Visit
20 minutes – $20
Adventure Play Dates
60 minutes – $50
Training – $85 - $100
Additional Service Fees:
Weekend visits: $10
Pick up before 8:00 A.M.: $10
Pick up after 5:00 P.M.: $10
Holiday visits: $10
More than one pet: $10 per extra pet for walks and $25 per extra pet on hikes and adventure playdates.
Cat sibling feedings: $3
You may choose any extra services that best suit your needs, but will be charged for each extra service that is provided.
I acknowledge I have reviewed and accepted these Policies and Procedures. I understand that Daleypawz, LLC may update these Policies and Procedures without prior notice. DaleyPawz, LLC will provide a copy of the updated Policies and Procedures to me electronically and/or post the document to the DaleyPawz website and/or TimeToPet Portal.
CLIENT SIGNATURE:_____________________________________________________
PRINT NAME:________________________________________DATE:______________
CLIENT SIGNATURE:_____________________________________________________
PRINT NAME:________________________________________DATE:______________
Intellectual Property
This website, including the information and materials on the website, is owned by DaleyPawz LLC, and is protected under the copyright, trademark and other intellectual property laws of the United States and other countries as well as by international treaties and conventions. Using, copying, or storing any portion of this website for other than your personal informational use as expressly authorized by the Terms and Conditions, without the prior written consent of DaleyPawz LLC is expressly prohibited. The logos, services marks and trademarks of DaleyPawz LLC are owned exclusively by DaleyPawz LLC. All other trademarks, product names and company names or logos cited herein are the property of their respective owners. This website may contain other proprietary notices and copyright information. You agree to abide by all applicable copyright, trademark and other intellectual property laws and with all additional copyright and trademark notices, information, and restrictions contained on this website or in any of the materials provided on the website.